Delete your Textline Africa account
You can ask Textline Africa Limited to delete your account and the personal data linked to it (the Textline Africa Android app and website). Because your account is tied to a live internet service, we confirm it is really you before we act.
How to request deletion
- In the app: open Profile → Actions & Legal → Delete Account & Data. Or send the request below without installing the app.
- By email: send us your full name, account number and registered phone number. Do not send your passcode/PIN.
- By phone: call 0722 746 000 from your registered number.
What happens next
- Verification. We contact the registered phone number or confirm account details.
- Settling the account. We may disconnect your service, settle any outstanding balance and arrange return of company equipment.
- Deletion. We delete or anonymise your data, except what we must keep (below).
- Confirmation. We tell you when it is done. We aim to finish within [NUMBER] days and will tell you if we need longer.
Data we delete or anonymise
- Your profile and contact details (name, phone, email, address/zone)
- Your saved router location
- Support messages and photos you attached to tickets
- Notification and device tokens linked to your account
Data we may have to keep
- Payment, billing and tax-invoice records, for the period required by law
- Security, fraud-prevention and audit records
- Network connection records we must hold as an internet provider
- Anything needed to settle a dispute or legal claim
Kept data is restricted and not used for other purposes. Retention periods are in our Privacy Policy.
Removing the app from your phone does not delete your account. If you only want to stop optional messages or location sharing, you can change that in the app or contact us instead.